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Service Level Agreement
Customization is the key of cost reduction in IT Maintenance and one of the most cost effective solution that Agrius IT is offering to its customers. With the flexible Service level agreement (SLA’s), in house L3 capabilities to provide the maintenance on all EOL/EOSL servers, storages, networking devices and tap libraries, we can reduce the cost of your existing maintenance contract by 30% to 70%.
Service Snapshot
- Within half an hour addressing tickets in favor of customer support which is 24/7 round the year
- Secure & Dedicated stocking locations worldwide
- Consultative and comprehensive quoting process
- Nationwide resources and service capability
- Technical Training workshops.
- Multi-brand support with SPOC.
- Yearly cost reduction.
- Customized SLA.
- Life extension up to next 20 years on all EOL/EOSL machines
- On-site support.
- Cost Effective Solutions.
Bronze
73%
Silver
83%
Gold
53%
Platinum
63%
ON EOL/EOSL MACHINES
Offering SLA
Offers
Bronze
Silver
Gold
Platinum
Coverage
24/7/365
24/7/365
24/7/365
24/7/365
Action Plan
4hrs
2hrs
1hrs
30min
On-Site Intervention
NBD
NBD
4hrs
2hrs
Resolution (Max Time)
3 Working Days
Next Business Day
Same Business Day
6 hours
ON EOL/EOSL MACHINES
Offers of IT Maintenance
